This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. Before traveling, make sure you check what is required by way of visas, testing or transit requirements for each country you'll be traveling through. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. If you would not like to accept the future travel credit, we can look into the possibility of a refund. Most Popular. This deposit is non-refundable unless your tour is cancelled by us. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. Travelers are responsible for ensuring that they have all necessary travel documents and visas. If you are not finding a price point that works for you, continue to check to see if something becomes available. It depends on the airlines waivers and if the travel ban actually applies to you. Airlines have been updating their policies regularly as the situation is still changing. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. To find out if there is a fare difference . First, visit the link for Studentuniverse Refund Policy Coupon Code. It is entirely at the airline's discretion to provide you with a seat on a later flight. We will advise you of the amount of the deposit and date for final payment at the time of your booking. Save your details for a quick and easy checkout process. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. Please contact us by phone if you are having technical difficulties on our site. Additional fees for baggage may apply. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. If this is not the case, you must let us know. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. Please note that this does not mean that your order has been accepted. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. Almost always, latest coupons and promo codes can be found there. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Failure to provide this information on check in will result in passengers being denied boarding. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. We cannot issue a refund for you if the airline policy does not allow it. Have I signed up before? Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. StudentUniverse is not an insurance company. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. This is very common, just make sure you have the card holder's permission! We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. 198 User Reviews. However, sometimes the deal may not be available for all dates or to/from all airports. Do not book a roundtrip flight only to use the return portion. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. No compensation is payable in respect of minor changes. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Travel for less and live for more with deals, contests and more. Enjoy the discount! You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. Once you call, you can leave your number for a call back when we get to your place in line. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. All refunds will be delayed until the situation stabilises. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. This table is for informational purposes only. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. Maybe. combination of at least two of the following components selected before That depends on the airline policy. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. comments . If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. A credit or debit card must be used to confirm any booking. We will advise you of the carrier operating each flight in your itinerary. So yes, they would ask you to upload some documents before . All individuals departing from the United States of America must be in possession of a valid passport. Final payment is due 60 days prior to the tour start date. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. you may have booked a United ticket that was operated by a partner airline). Any booking you make will be with the relevant travel service provider and not StudentUniverse. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. Yes, your travel credit is good for the same airline as your original flight. How do I book seat assignments and meal requests? If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. Advertised prices may be limited to travel within specified dates. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. Please confirm which airline your credit is with by visiting My Wallet. Yes! +1 617 321 3281 if you booked online through our website. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). Your order constitutes an offer to buy a product. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. We thought so! Studentuniverse Refund Policy Coupon Code can be found at this link. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. We cannot guarantee the accuracy of any ratings set by accommodation providers. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. We aim to provide you with an amazing travel experience. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? The US government keeps a list of travel requirements for all countries at http://travel.state.gov. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. Student hotels & hostels StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. You must comply with local government regulations. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. StudentUniverse is on a mission to make global experiences possible. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. You will need to input your traveling companions' details before entering your credit card information. If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking. It is your responsibility to ensure you have the proper visas/documents. Are the prices I see on your site in U.S. If you don't see a credit that you think should be there, give us a call.