Treated myself to some new trainers and jogging bottoms in the sale! The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Since Footasylum doesn't have a customer service number I had to text them. And would recommend to all my friends amd family. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Yay! Delivery to Australia was super cheap and very very fast! !spoke to Edge lane store about colours in crocs. Verification can help ensure real people write reviews about real companies. I have sent them back the undamaged trainers in a damaged box as I received them. We hope to see you shopping with us very soon. Avoid this store at all costs. All students enjoy 10% off at Footasylum. I can't even point the blame at one member of staff because they were all terrible. This arrived within only two working days and all items were delivered intact and all there. We hope to see you shopping with us very soon. By continuing to use this website, you agree to the use of Cookies. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Start your return online at the Footasylum website. We hope to see you shopping with us very soon. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. One star as there is no 0 stars. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. 60%. This arrived within only two working days and all items were delivered intact and all there. Footasylum exchanges are only available in the UK. If this was my store, they would all be sacked. Ordered coats for 2 of my sons in the sale. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. 44.99. Yes. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Further Details. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. It goes against our guidelines to offer incentives for reviews. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Just noticed that the box they have sent them in isn't for the correct trainers. Up to 60% off at Footasylum on selected women's t-shirts. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. They have scribbled size 7 on it. Leave this blank if you'd like to publish your review anonymously. Reply from Footasylum Jul 14, 2021 Hey! Refunds are made to the original payment method, and products must be in their original boxes and packaging. Alpyrex. They have scribbled size 7 on it. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Popular Christmas FAQ There was a problem. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Please refresh the page and try again. That is great news that they arrived a day early!We hope to see you again very soon. Ordered and paid on 10th December my daughter's Xmas present. Happy from start to finish! The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Ordered standard delivery, was dispatched the next day & arrived the day after. 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. In November 2022 I placed an order with FootAsylum and it never came. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Find out how we combat fake reviews. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. If valid, the page will refresh and your total will be updated accordingly. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Giving one star so I can leave this review. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Take care!Thanks,Rebekah. This time, however, when I ordered, their courier choice was Yodel. 299.99. Once Footasylum has received and inspected your order, a refund will be issued. Over 90 off RRP. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Companies can ask for reviews via automatic invitations. Great sale and super quick on delivery. Change of mind returns accepted. 4. Discount. Was told that neither was possible because I didnt return them in the original shoe box! Lancashire UK Returns Free return by our courier service. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Wow! Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Accurate And Undamaged Orders. I messaged a few guys initially who were very slow to respond and inresponsive. International Returns Most Popular I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. We often link to other websites, but we can't be responsible for their content. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Order placed Sunday afternoon and delivered Monday afternoon. Easy! Ordered coats for 2 of my sons in the sale. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Greater than 75%. All rights reserved. Great to hear that the parcel arrived so quickly. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. We use dedicated people and clever technology to safeguard our platform. They were dispatched quickly and delivered within a few days to Northern Ireland. Verification can help ensure real people write reviews about real companies. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Keep up the good work Terry!Thanks so much.Tanya. Asked for a pair of trainerscould not even tell what the guy said. Find out how we combat fake reviews. I have worked in retail for over 15 years. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Which are the instant chat and the WhatsApp!! Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. They sent me trainers in a damaged box. And would recommend to all my friends amd family. We are so glad to hear you are happy with the service. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. We spoke to Footasylum's senior leaders . High performance sneakers, trending streetwear and exclusive product weve got you. Get Code. Delivery Methods. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Great sale and super quick on delivery. Order placed on Monday standard deliver paid for and the parcel arrived the next day. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Anyone can write a Trustpilot review. Absolutely fuming with this company. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. 20% off selected items with this Footasylum discount code. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. I can't even point the blame at one member of staff because they were all terrible. They also offer a WhatsApp device but it doesnt work. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. A pop-up box will appear revealing the code. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Check out what 59,467 people have written so far, and share your own experience. I will always order with footasylum I am very happy with the service and products. I will always order with footasylum I am very happy with the service and products. Which are the instant chat and the WhatsApp!! I brought some trainers and returned them just before the 28 day period which was allowed for returns. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 124.99. Round and round in circles. Shocking service avoid disappointment. 27 Feb. At least 30% off in the . Got them cheaper than any other website. Totally amazing service cannot fault. !spoke to Edge lane store about colours in crocs. Anyone can write a Trustpilot review. The North Face. Find out how we combat fake reviews. Been trying via live chat, what's app and calling HQ. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Then I started a new chat and got Sophie who was absolutely lovely. Heres how it works. Hey Getta,Thanks for leaving us a great review. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. High performance sneakers, trending streetwear and exclusive product weve got you. Quality, style and value superb. Will definitely be ordering from them again. Package allegedly dispatched on 11th December and now reported as list in transit! - Kristy Smitten, posted 11 months ago Treated myself to some new trainers and jogging bottoms in the sale! Date of experience: 18 December 2022 For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Why have i been rejected for my return as the item was faulty? These featured collections are typically the most popular and best-selling products on the Footasylum website. Greater than 82% of reviewers feedback is Footasylum returns process could be better. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Unable to get in touch with anyone from customer service to resolve issue. 10/10 will not be using footasylum again. You have 28 days to return your items and you'll need your original receipt or delivery note. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Looks like they have found the nearest spare tatty box to send them out in. Return an item in Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. 2023 Trustpilot A/S. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Footasylum doesn't deliver on Bank Holidays. Would you like to add a photos or videos? Companies can ask for reviews via automatic invitations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Code Expires. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. OG Stack Longline Puffer Jacket. Ordered some trainers at 10.30pm amd paid for next day delivery. Newsletter subscription. You will receive a verification email shortly. Perfect from start to finish. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Avoid this store at all costs. The range includes footwear, clothing and accessories for men, women and children. Thanks,Rebekah. Thank you so much. Rolling eyes, rude attitude. 2023 Trustpilot A/S. I was taught to value customers, no matter what job I was in. Alternatively, enter your order number and email address into Hermes to monitor your delivery. - Lisa Lynch, posted 1 year ago One very disappointed son this Xmas! The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Also it was delivered to Republic of Ireland avoiding customs charges. That is great news about the fast delivery.We hope to see you again very soon. No greeting, no please, no thank you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Got them cheaper than any other website. The lady at the till was no better. Email and text communication was prompt and efficient. Thank you so much. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Beth is Home Editor for T3, looking after style, living and wellness. T3 is part of Future US Inc, an international media group and leading digital publisher. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. It's great to hear you are happy with the coat and that the delivery was so quick. They all fit perfectly. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. That is great news about the fast delivery.We hope to see you again very soon. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund.