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When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. BT broadband complaints. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. Terms and Conditions apply. If you add all your accounts Its consistent, reliable connectivity for your business. More information and review your options. BT Business App Save time, manage your account, and check your services at your fingertips Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. BT Business App Save time, manage your account, and check your services at your fingertips We only collect anonymous data. Cookies used for marketing and advertising purposes. By email Send message We aim to respond to your email within 48 hours - excluding weekends. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. Read more about our network latency here. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. This is just a tiny fraction of the information contained on BT Business' contact page! Mobile costs may vary. Looking for help placing an order? We guarantee we'll carry out repairs within five hours so you can continue with business as usual. Weve updated our BT Business privacy policy. Rest assured that your call is really important . Sometimes we can identify and fix a fault at the same time. That means you get fast, reliable speeds. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. Heres how well help put things right. Connect your people and places with smart solutions tailored to your business. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. Available 24/7Free from UK landlines. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Discover solutions that are built for your business, whatever you do. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. How to Contact BT Openreach? Phone line not working properly? A BTnet Leased Line not quite right for you? You'll find it on your bill. That means you get fast, reliable speeds. Complete account control at your fingertips. Simply follow the instructions and you might not need to call BT Broadband. If an engineer needs to fix the fault, you can choose the best time for them to visit. WhatsApp us, The quickest and easiest way to contact us. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Whatever industry youre in, weve got tailored solutions to help your people work smarter. Dont miss our hassle-free ways to help yourself. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. 08:00 - 18:00. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. This price does not include in-life modifications, upgrades, or moves on existing services. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. Discover SME solutions Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. Log in to report a fault and youll go straight to the correct place to fix problems. Your order number will look like one of these. AGE UK LONDON Business Description. We know that the internet is key to your business, and downtime means lost revenue. Suitable for smaller businesses who need more than what broadband can offer. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? later the dashboard view will be restored. Contact sales. Make sure you're always connected with mobile, broadband, phone systems and more. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Mobile costs may vary. Maybe there's a problem with your order. The BT phone number and IVR options are available in the table below. The Phone Book ; The Phone Book Find a Business. Requesting a copy bill Check service status Data privacy and security practices may vary based on your use, region, and age. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Our insights and events hub is your go-to destination for help and advice on the future of your business. Broadband not working properly? If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. Report a fault online to put things right. Safety starts with understanding how developers collect and share your data. We're one of the world's leading communications services companies. Using Wi-Fi that doesnt drop. Lessons BT Business Teach Us Its really that simple to contact BT Broadband by SMS. Achieve a smarter digital future with our technology and business solutions for public sector providers. Starts with 5 or 6 numbers, followed by 6 numbers. Representative Office. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. order and you'll shortly receive an email with an order number you can use to We're here to keep your teams connected as the trusted partner of businesses around the globe. You can also find the BT opening hours so you dont call when the lines are closed. I understand that any big company has large numbers of employees. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. Weve even listed the BT opening hours so you dont make a phone call for nothing. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Visit our online customer service help and support areas Download our Service Level Agreement to find out more. Online, report a fault with your broadband, phone, or BT email. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. We always aim for 100% target availability, but sometimes things do go wrong. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. The solutions we sell are integral to modern life. Choosing a BT phone number or contact method is important to get a better customer service experience. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. Search The Phone Book from BT to find contact details of businesses across the UK. And if you do experience service stops, well provide money-back credit. So you get the same service, and it could save you time too. It's a little bit too early to track your order yet. Price quoted only available on a 5-year term contract and applies to new circuits only. In order to view the dashboard you will need to add Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. We are processing your online If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. You can find our standard Terms and Conditions at www.bt.com/terms. If you need help quickly, use the other contact options. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. track your order. Don't worry, if you don't have the details of these accounts you can still track Get a 200Mbps leased line for 299/month (ex VAT). Search The Phone Book from BT to find contact details of businesses across the UK. Sharing files. Try contacting support if you still can't With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. That looks like a residential order number rather than a Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The developer provided this information and may update it over time. We offer reliable connectivity, but sometimes faults do occur. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Website. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. Tavis House London WC1H 9NA | 020 7820 6770 . Otherwise, please make sure you've got a business reference and try again. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? You need your order reference number. You'll get a PDF file to keep and print out. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. It is chaired by the chief executive. WhatsApp us, The quickest and easiest way to contact us. Our purpose is as simple as it is ambitious: we connect for good. If you need help quickly, use the other contact options. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. You need your billing account number. If you have an issue you can find out if is just you, or impacting others in your area. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. Get a BT ultrafast fibre broadband deal today and bundle your TV. If the system doesn't recognise what you've said, you will be able to choose from the options menu. Compare leased line pricing and find the best fit for your business. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Monday - Friday. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. Sounds good doesnt it?